Last Updated: July 15, 2026

1. Digital Delivery

Chalzfashion primarily sells digital gaming products.

Products identified as digital are not delivered through postal services or physical couriers.

In this Policy, “shipping,” “delivery,” and “fulfillment” refer to electronic supply of:

  • Game keys;
  • CDKs;
  • Activation codes;
  • Digital vouchers;
  • Direct account top-ups;
  • Virtual currencies;
  • Game credits;
  • Membership products;
  • Downloadable content; and
  • Other digital entitlements.

2. Processing Requirements

Order processing begins after:

  • Payment authorization;
  • Receipt of required customer information;
  • Confirmation of product availability;
  • Completion of security screening; and
  • Completion of any requested verification.

The fulfillment estimate displayed on the product page or during checkout applies to the order.

3. Processing Time

Many Digital Products may be delivered shortly after successful payment.

Some orders may require up to 24 hours or longer because of:

  • Manual payment review;
  • Supplier processing;
  • Publisher maintenance;
  • Inventory limitations;
  • Game-server interruption;
  • High order volume;
  • Regional restrictions;
  • Incomplete player information;
  • Security verification; or
  • Technical problems.

Product-specific estimates take priority over general statements in this Policy.

4. Delivery Methods

Products may be delivered through:

  • Email;
  • Customer account;
  • Secure order page;
  • Code display;
  • Download link;
  • Player-ID top-up;
  • UID-based fulfillment;
  • Direct account credit;
  • A third-party fulfillment portal; or
  • Another electronic method disclosed before payment.

5. Code Delivery

A code-based order is considered electronically delivered when the code or secure access method has been:

  • Sent to the customer’s email;
  • Displayed in the customer account;
  • Displayed on the order page; or
  • Made available through the stated fulfillment method.

Customers may still report a genuinely invalid or incorrect code.

6. Direct Top-Up Delivery

A direct top-up is considered complete when reliable fulfillment records confirm that the purchased value was applied to the player information submitted with the order.

Customers may need to refresh or restart the relevant game or platform before the updated balance appears.

7. Email Delivery Responsibility

Customers must provide a valid email address that they can access.

Customers should check:

  • Main inbox;
  • Spam folder;
  • Junk folder;
  • Promotions folder;
  • Blocked-sender settings; and
  • Customer-account notifications.

Correction of an email address cannot be guaranteed after the product has been delivered.

8. Required Player Information

Depending on the product, customers may need to provide:

  • Player ID;
  • UID;
  • Character ID;
  • Server;
  • Region;
  • Platform;
  • Account country;
  • Game nickname; or
  • Other product-specific information.

Customers must confirm that all information is accurate before payment.

9. Incorrect Customer Information

Chalzfashion cannot guarantee recovery, redirection, or reversal of value delivered using incorrect information supplied by the customer.

This includes an incorrect:

  • Email address;
  • Player ID;
  • UID;
  • Server;
  • Region;
  • Platform;
  • Account country;
  • Product edition; or
  • Game selection.

Contact Support@aokenmo.com immediately after discovering an error.

10. Delivery Delays

Delivery may be delayed because of:

  • Payment review;
  • Fraud screening;
  • Supplier outages;
  • Publisher maintenance;
  • Platform congestion;
  • Inventory shortages;
  • Game-server interruption;
  • Verification requirements;
  • Incorrect customer information;
  • Geographic restrictions; or
  • Events beyond our reasonable control.

An order is not considered undelivered while it remains within the processing estimate disclosed before payment.

11. Security Holds

Some transactions may be temporarily held for authorization or identity verification.

An unfulfilled order may be cancelled and refunded if reasonable verification cannot be completed.

12. Unavailable Products

If a product becomes unavailable before fulfillment, we may offer:

  • Additional processing time;
  • A comparable substitute with customer approval;
  • Store credit with customer approval; or
  • A refund.

Customers are not required to accept a substitute or store credit.

13. Failed Delivery

Where delivery fails because of an issue attributable to Chalzfashion or its fulfillment provider, we may:

  • Retry delivery;
  • Reissue the product;
  • Provide a replacement;
  • Correct the top-up;
  • Offer an agreed substitute; or
  • Refund the affected order.

14. Delivery Evidence

We may use the following records to verify fulfillment:

  • Email transmission records;
  • Code-allocation records;
  • Code-display records;
  • Customer-account access logs;
  • Supplier confirmations;
  • Publisher transaction references;
  • Top-up completion records;
  • Order timestamps; and
  • Customer communications.

These records may be used for support, fraud prevention, accounting, and payment-dispute purposes.

15. No Physical Pickup

The company address is not a retail shop or product collection point.

Digital Products cannot be collected in person.

Customer support is provided through the contact methods displayed on aokenmo.com.

16. Delivery Support

For assistance, email:

Support@aokenmo.com

Include:

  • Order number;
  • Purchase email;
  • Product name;
  • Platform;
  • Region;
  • Player ID or UID, where applicable;
  • Description of the issue; and
  • Relevant screenshots.

Do not send passwords, security codes, or complete payment card information.