Last Updated: July 26, 2026

1. Business Identity

Trading Name: Chalzfashion

Legal Entity: Pinebrook Trading Limited

Business Address:

RM 06, 26TH FLOOR
WORKING VIEW COMM BUILDING
21 YIU WAH STREET
CAUSEWAY BAY, HONG KONG

Website: aokenmo.com

Customer Support: Support@aokenmo.com

2. Business Activity

Chalzfashion operates as an online retailer of digital gaming products and electronically fulfilled services.

Products may include:

  • Game activation keys;
  • CDKs;
  • Digital vouchers;
  • Direct game-account top-ups;
  • Virtual currencies;
  • Gaming credits;
  • Membership products;
  • Downloadable content;
  • Platform wallet products; and
  • Related digital entitlements.

No physical merchandise is supplied unless the applicable product page expressly states otherwise.

3. Electronic Fulfillment Model

Orders may be completed through:

  • Email code delivery;
  • Customer-account delivery;
  • Secure order-page delivery;
  • Direct game-account credit;
  • Player ID or UID fulfillment;
  • Secure electronic links;
  • Supplier fulfillment platforms; or
  • Other electronic methods disclosed before payment.

Third-party suppliers and technical providers may be used to complete certain transactions.

4. Product Transparency

Material product information should be displayed before payment, including where applicable:

  • Game title;
  • Product type;
  • Platform;
  • Region;
  • Edition;
  • Server;
  • Denomination;
  • Quantity;
  • Activation requirements;
  • Delivery method;
  • Processing estimate;
  • Material restrictions; and
  • Refund limitations.

Customers are responsible for reviewing these details before submitting an order.

5. Digital Product Sourcing

Chalzfashion seeks to obtain products and fulfillment services through lawful commercial channels.

Sources may include:

  • Digital distributors;
  • Gaming wholesalers;
  • Fulfillment platforms;
  • Game-service providers;
  • Publisher-supported channels;
  • Commercial suppliers; and
  • Other lawful sources.

Supplier invoices, transaction records, product records, and fulfillment evidence may be retained for customer support, payment reviews, intellectual-property inquiries, and compliance purposes.

6. Product Claims

Products should not be described as:

  • Official;
  • Authorized;
  • Licensed;
  • Publisher-approved;
  • Exclusive; or
  • Directly issued by a publisher,

unless Chalzfashion has a reasonable and supportable basis for that description.

Product descriptions should not omit material platform, region, server, delivery, or refund restrictions.

7. Independent Retail Status

Unless expressly stated for a specific product or commercial relationship, Chalzfashion is not:

  • A game developer;
  • A game publisher;
  • A console manufacturer;
  • A digital-platform operator;
  • An exclusive distributor;
  • An authorized representative; or
  • An officially endorsed partner.

Third-party games, logos, platform names, product artwork, and trademarks remain the property of their respective owners.

8. Intellectual Property Complaints

A rights holder or authorized representative may report suspected infringement by emailing:

Support@aokenmo.com

The notice should include:

  • Identification of the protected right;
  • Identification of the relevant product or content;
  • Evidence of ownership or authorization;
  • The location of the disputed material;
  • Contact information; and
  • A good-faith explanation of the concern.

We may restrict or remove disputed material while reviewing a credible claim.

9. Payment Processing

Available payment methods are displayed at checkout.

Independent payment providers may conduct:

  • Payment authorization;
  • Settlement;
  • Address verification;
  • Device analysis;
  • Fraud scoring;
  • Transaction monitoring;
  • Identity verification; and
  • Chargeback management.

Chalzfashion does not normally retain complete payment card numbers.

10. Fraud Prevention

Transactions may be reviewed for signs of:

  • Stolen payment methods;
  • Identity misuse;
  • Account takeover;
  • Automated purchasing;
  • Unusual order velocity;
  • Promotion abuse;
  • False refund requests;
  • False non-delivery claims;
  • Unauthorized resale;
  • Chargeback abuse; and
  • Geographic-restriction evasion.

An order may be held, limited, cancelled, or refunded where material concerns cannot be resolved.

11. Prohibited Financial Activity

The website must not be used to:

  • Process unlawful funds;
  • Test stolen payment credentials;
  • Facilitate fraud;
  • Conceal the true purchaser;
  • Evade sanctions;
  • Purchase for unidentified third parties;
  • Exploit payment-system errors; or
  • Conduct another unlawful transaction.

Relevant information may be shared with payment providers, financial institutions, or authorities where permitted or required.

12. Sanctions and Geographic Controls

Chalzfashion may restrict transactions involving:

  • Sanctioned persons;
  • Sanctioned entities;
  • Restricted jurisdictions;
  • Prohibited payment sources;
  • Unsupported product regions;
  • Trade restrictions;
  • Export restrictions; or
  • Other legal and compliance concerns.

Customers must not use false information, intermediaries, multiple accounts, or technical tools to avoid applicable restrictions.

13. Consumer-Fairness Standards

Chalzfashion seeks to avoid:

  • False product descriptions;
  • Misleading omissions;
  • Hidden recurring payments;
  • Undisclosed geographic restrictions;
  • Unsupported affiliation claims;
  • Materially inaccurate delivery promises;
  • Bait advertising;
  • Unauthorized payment activity; and
  • Unclear refund limitations.

Legitimate complaints involving non-delivery, invalid products, duplicate payment, or incorrect fulfillment should be investigated using available transaction evidence.

14. Immediate Digital Delivery Disclosure

Where applicable, checkout should clearly explain that:

  • The customer is purchasing digital content or a digital service;
  • Fulfillment may begin immediately after payment;
  • A code or top-up may become irreversible;
  • The customer consents to immediate supply; and
  • Applicable change-of-mind cancellation rights may be lost after fulfillment begins.

This acknowledgment should not be preselected on behalf of the customer where affirmative consent is legally required.

15. Recurring Billing

Customers will not be charged repeatedly unless recurring billing is clearly disclosed and accepted before payment.

Where recurring billing is offered, checkout should state:

  • Recurring price;
  • Billing interval;
  • Renewal terms;
  • Trial conditions;
  • Cancellation method; and
  • Material limitations.

A one-time prepaid subscription or membership code does not itself create recurring billing through Chalzfashion.

16. Privacy and Data Protection

Personal data may be processed for:

  • Website operation;
  • Payment processing;
  • Order fulfillment;
  • Customer support;
  • Fraud prevention;
  • Security;
  • Analytics;
  • Marketing where permitted;
  • Accounting; and
  • Legal compliance.

Further information is provided in the Privacy Policy.

17. Marketing Standards

Promotional communications should:

  • Accurately identify the sender;
  • Avoid deceptive subject lines;
  • Provide appropriate business identification;
  • Include an unsubscribe method;
  • Respect valid opt-out requests; and
  • Remain distinguishable from necessary order communications.

18. Recordkeeping

Business records may be retained concerning:

  • Orders;
  • Payments;
  • Product sourcing;
  • Supplier transactions;
  • Digital delivery;
  • Top-up fulfillment;
  • Refunds;
  • Chargebacks;
  • Customer communications;
  • Fraud investigations;
  • Intellectual-property complaints; and
  • Legal compliance.

Records should be retained only for legitimate operational, accounting, security, and legal purposes.

19. Customer Complaints

Complaints may be submitted to:

Support@aokenmo.com

Customers should provide:

  • Full name;
  • Order number;
  • Purchase email;
  • Description of the issue;
  • Relevant screenshots;
  • Previous communications; and
  • Requested resolution.

Additional information may be requested where reasonably necessary.

20. Address Notice

The listed business address is provided for company identification and correspondence.

It is not represented as:

  • A retail gaming store;
  • A walk-in customer-service center;
  • A physical fulfillment warehouse;
  • A product collection point; or
  • A returns center.

Customer service is primarily provided electronically.

21. Governing Framework

Chalzfashion is operated by a Hong Kong company.

The contractual policies are generally governed by the laws of the Hong Kong Special Administrative Region, subject to mandatory consumer protections that may apply in a customer’s jurisdiction.

22. Policy Relationship

The following should be read together:

  • Terms of Service;
  • Privacy Policy;
  • Shipping Policy;
  • Refund and Returns Policy;
  • Business Information & Compliance;
  • Product-page disclosures; and
  • Checkout information.

Product-specific terms may supplement the general policies.

Mandatory legal requirements take priority where they cannot be excluded by contract.

23. Business Contact

Pinebrook Trading Limited

RM 06, 26TH FLOOR
WORKING VIEW COMM BUILDING
21 YIU WAH STREET
CAUSEWAY BAY, HONG KONG

Website: aokenmo.com
Email: Support@aokenmo.com